SN does not exist and SNID indicates another laptop for Acer TMB113-E010072G32akk model: V1VCC

cr1s
cr1s Member Posts: 2 New User
edited January 25 in TravelMate and Extensa

Hello everyone!
I want to upgrade the RAM on a small laptop, Acer TMB113-E010072G32akk model: V1VCC, but I need to know more details about it. We are talking about a well-known manufacturer, so I accessed the site and searched for SN, without result, next I tried with SN but surprise, the laptop is a model SFG14-71 which has the same SN as the one on my laptop.
How can something like this happen? I don't understand anything anymore. I thought I would check directly on the manufacturer's website, where (theoretically) I have all the data about the laptop, but it seems that I am failing.

Best Answer

  • billsey
    billsey ACE Posts: 35,140 Trailblazer
    Answer ✓

    The TravelMate B113-E is a lot newer model than the B113-M from 2012. The newer one is from 2018. Still old, but not quite that far out. The B113-E models are old enough that Acer will have removed them from their warranty database though. They typically don't keep the S/N database entries for systems that have gone well out of warranty. Likely that is what you are running into. Just search on the model number, B113-E and if it's not too old of a model they will have some support files for it. At seven years old they might have purged driver files by now though.

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