HELP! My son's Predator Helios 300[PH315-55-70ZV] won't power on!

MoM_of_Techie
MoM_of_Techie Member Posts: 1 New User
edited 2:06PM in Predator Laptops

My son's Predator Helios 300 is JUST two years old. He ALWAYS uses it on a ventilated laptop stand. A couple days ago it just was completely dead. Tried charging it. Checked the charger itself w a multimeter- the charger is still good. There's absolutely no lights or sounds of any kind when trying to power it on....its.......just..….dead.....

I am not good with ANY kind of tech....and my son is only 14- im just trying to figure out what's going on- and fix it while paying the least amount of additional money. I paid way too much for a laptop that he only got two years out of!

A friend of mine opened up the back of the laptop- thinking if a connection had loosened or a part had jostled around he'd be able to spot it and correct it....but visually- he said there was nothing that he could see. Took it to Best Buy(where we bought the laptop in 2022)- and Geek Squad told me the only thing they could do was send it to Acer- but I'd have to pay $85 to cover shipping and diagnostics- then I'd hv to pay whatever the cost was to repair whatever the issue was. He told me I'd hv to give them a charge card and authorize a set amt I'd be willing to pay for repairs- n i just don't have it right now- right after Xmas.

Has anyone had any issues with their Predator Helios 300? Or anyone know of any similar issues with this laptop? There's absolutely zero response from the laptop as far as hearing anything happening in it and zero indicator lights.

I cant seem to contact acer about this issue unless I agree to the fee based support. 😑

ANYONE......ANYWHERE?!?!?

Help....

Prettiest of all the pleases?????

The pic is just showing the laptop innards. Idk what it's supposed to look like...but im told it appears pristine.....