Acer Mall Mangalore's poor service, no callbacks, Incorrect upgrade information for Nitro V15

Roland99
Roland99 Member Posts: 2 New User
edited January 24 in Nitro Gaming

I wanted to upgrade my Laptop storage capacity which is under warranty and contacted ACER MALL MANGALORE for the same.

First of all they wont pickup your call if they pick up the call they will wind the call saying they will get back to you and never call back.

I called 2 days prior asking for the Upgrade and they suggested i can go with 1 or 2 TB of upgrade. I opted for 2 TB which increases my total laptop storage to 2.5 TB. And i confirmed that i will be travelling solely to upgrade my storage and its very important to my business.

On 1 day prior i called to make confirmation and for price information. I said " I will confirm once i receive the price confirmation. However i want the upgrade at any circumstances. " And they replied with will get back to you in 5 minutes. But i didn't receive any call in 5 minutes and i tried to call at interval of 10 min , 1 hr and 2 hr.

On the day when i called them - The answer was " Hard disk is not ready we can arrange it tommorow" Where as i have to travel in the evening. Upon further investigation i came to know that my laptop maximum supported capacity is 2 TB where as the ACER MALL MANGALORE suggested me the we can increase the storage to 2.5 TB which is unacceptable. And this proves that they are not technically strong.

LAPTOP INFORMATION - Acer Nitro v15 ( In warranty)


I have attached call logs - the calls which are less than 1 minute are missed calls (They didn't pickup the calls)

This is my experience with ACER MALL and I want to lodge a complaint on this. Someone please help me to do so.

I strongly suggest everyone to verify after sales service as its an important thing and with my experience ACER is failed to do so.


Note : This is my personal experience and This post intention is to bring awareness not to spread any kind of hate or wrong information.