A515-57 touchpad stopped working after clean install, what to do?

thelittlelibrarian
thelittlelibrarian Member Posts: 3 New User
edited 2:47AM in Aspire Laptops

After I tried to use Recovery media on my pc because I was going to sell it. It was supposed to have been tailormade for my computer. It was not. After that failed attempt, things started happening. After that, I decided to download Windows, to make a clean install from a USB, But the touchpad did not work, and the pad did not work anymore, so I used a USB mouse. Started the installation, but the c-drive could not be found. that one got solved

So my remaining problem is how to get the touchpad to work again. I opened bios an looked saw it nowhere, someone told me to press ctrl+s, I think it was, to make it show up, and it did. I was told to change to PS2, but it still does not work. Then I was told to uninstall the touchpad and reinstall but be sure to install, IO Drivers_Intel_30.100.2148.1_W11x64, first. I don't know what is the name of the touchpad in the Device-manager, I ran AIDA, to get a list of components, but saw no touchpad. I'm an old geezer. and this this I can't handle. If someone could help me out I would be very happy. I tried my best to tell you what happened. I hope it's not to confusing. /Jan the Newbie

Aspire A515-57F
Modellnummer: A515-57

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,771 Trailblazer

    Hi, in BIOS set Touchpad to 12C HID, not PS/2, and press F10 (save changes). In Windows device manager-Human Interface Devices uninstall the 12C HID device and just reboot. Check that Touchpad is enabled in Windows.

  • Axxo
    Axxo Member, Ally Posts: 1,050

    Press Win + I keys to open the Settings window and select Devices. Step 2. Select Touchpad from the left panel, scroll down the right-side bar to the Reset your touchpad section, and click on Reset. Then confirm the option to reset the touchpad settings.

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • thelittlelibrarian
    thelittlelibrarian Member Posts: 3 New User

    Thank you for helping me.😊👍️ I tried, but it didn't show up on Windows devices. Do you have any other suggestions?

  • thelittlelibrarian
    thelittlelibrarian Member Posts: 3 New User

    Thank you for your assistance😊🙏. The touchpad does not appear in Windows.