Should I Ship My Nitro 17 for Repair Authorization?

DMB41

About two years ago, I had a Predator Helios that started overheating and experiencing WiFi issues just before the warranty ended. ACER replaced a cable but didn’t resolve the issues. After two weeks, I reached out again, but they refused to help since the warranty had expired.

Despite this, I purchased a Nitro 17, which began buffering after a few months. I upgraded the RAM to 32GB, but the issue persisted during basic tasks like web browsing. There were frequent RAM and disk spikes, with the fan kicking on and off. Near warranty expiration, I opened a claim, and despite providing extensive diagnostic reports (AI-assisted) and evidence, I was repeatedly told to try their troubleshooting and then “wait a few weeks.” When I finally convinced them to process a repair, they claimed it was out of warranty and I’d have to pay. After escalating, I was told to send it in at my expense and they would fix it, but delays on my end (weather, family, and travel) mean I haven’t shipped it yet. It's 7 days since the authorization. I wouldn't be able to send it until next week on Friday. Would the window to send it in still be open?

But, the longer I wait, the more I’m questioning whether to send it at all, given my concerns: they may only do a basic Windows reinstall, blame the third-party RAM (despite thorough testing), or fail to address the root cause. I personally spent between 10 to 12 hours doing troubleshooting everything AI thought we should try. Drivers, BIOS, uninstall and reinstalls, you name it. Tested each stick of RAM, each slot, everything says it's working great. I know they aren't going to spend that much time on it. I did get a system image and backup onto my NAS. So, when they claim the clean install of Windows solved everything, at least I won't lose everything. But, here I am left wondering if I should send it in at all, or move on from ACER entirely. Any advice?

StevenGen

https://community.acer.com/en/discussion/719784/should-i-ship-my-nitro-17-for-repair-authorization

It would help if you would tell us the exact model of your Nitro 17 model like AN17-xx, but you should have no problems with this new laptop if you set it up properly and fully with the latest Win-11 24H2 OS build 26100.2894, also installed the last bios and firmware versions, installed the latest NVidia graphics drivers and play your games through the NVidia GeForce Experience software.

These laptops perform the best on 16GB and up to 32GB DDR5-4800 MT/s CL40 type ram, they also work on 64GB of the same ram. I don't know what you have done or are doing to your laptop but it should operate perfectly with and doing all the above, but remember 'if it aint broke don't look or try to fix anything"😁. Good luck.

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