Constant Blue screen of Death during 'Once Human' gameplay on Nitro AN515-58

Evenstar
Evenstar Member Posts: 4 New User
edited January 22 in Nitro Gaming

Hello, I'm in desperate need of help, I'm constantly getting the blue screen of death while gaming, specifically while playing "Once Human".

[Edited the thread to add issue detail to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,431 Trailblazer

    Hi, open Event Viewer and check the Critical errors logged at the time of the BSODs, if you see any reference to Nvidia or nvlddmkm.sys you have to uninstall the Nvidia dGPU driver in Safe Mode with DDU and just reboot. https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

  • Axxo
    Axxo Member, Ally Posts: 1,242

    Its a bit hard to advise you of how to fix specific BSOD's and Blue Screen of Death crashes if you don't tell us their error numbers or descriptions, I've got an AN515-56 which is virtually the same laptop as yours and I've never had a BSOD's and I play hard core games like RIDE 4, Hitman 3, Far Cry and Metro Exodus games and stressing this laptops to its limits sometimes also with no BSOD's or crashes at all. All I've done is upgraded the M.2 boot drive to the M.2 NVMe PCIe 4 x4 WD NS750 M.2 drive that is a 1TB and is allot quicker than the M/2 NVMe OEM Acer fitted WD NS530 drive and increased the ram to 16GB at 2x 8GB DDR4-3200 working in dual channel. Also what OS are you using? Is it Win-10 or 11?

    My advice to you is to do a "Clean Install" of your OS and make sure that you completely format the M.2 boot drive and make sure that you appropriately install all the latest drivers for your OS and laptops drivers from scratch, I also suggest that you install Win-11 Home OS that your AN515-57 is made for and make sure and if you have USB hubs and any peripherals that are connected to your laptop are not faulty and causing your laptop to crash, as that has happened to me with a faulty USB hub that made my laptop to crash.
    You can do a “Clean Install” this way as these laptops don’t have an option in the bios to use the USB as a first boot priority, so follow these steps:

    1. Access Advanced Startup Options Windows 10 or 11 from Settings or
    2. Access Windows 10 or 11 Advanced Options with Recovery Drive/Disk
    3. Turn Off and On Windows 10 or 11 PC "3 Times" to Access Advanced Options

    All the above will give you access to the Win-10 or 11 installation USB that you have to get to their installation files but, you need to have a separate USB with this specific “IRST (Intel® Rapid Storage Technology) Driver Version: 18.6.1.1016.2” for your laptop as the windows installation will not recognize the M,.2 drive unless this driver is installed through the installation process, as you need to install this driver before the formatting process section of the windows installation process as then your Win-10 or 11 installation will be able to be continued and installed properly.

    After the install of your OS enable the TRIM within windows so that your M.2 SSD will perform at its peak performance, then update all OS updates, install the Intel® Driver & Support Assistant so that you get all the Intel drivers up to date “BUT BE WARNED” that all the new Win-11 Intel Bluetooth drivers that the Intel Driver and Support Assistant updates that Intel has for your Bluetooth for your Killer AX1650i Wi-Fi/BT card will not work and you will lose Bluetooth unless it’s the OEM Acer Bluetooth driver version 22.40.0.2 so don’t update the BT driver but update the Wi-Fi driver as that works with the new update, btw I’m advising you on this because your AN515-57 has the same model Killer AX1650i Wi-Fi/BT card that my AN515-56 has and you will get the same problems and your Bluetooth won’t work as the Acer BT driver version 22.40.0.2 works perfectly.

    Also do the same to install the latest and specific up to date Nvidia graphics driver for your GPU. Then look into "Device Manager" and see if any drivers are not installed? If not then get those drivers from the Acer Drivers & Manuals section for your AN515-57 laptop, as that is how your do a complete "Clean Install" on a PC so that a laptop/desktop will perform at its peak and best performance. After and when your AN515-57 performs 100% and does not have any BSOD crashes I would update the BIOS to the last version 1.18 titled "1. Security Alert Quick(SV2) support for TigerLake. 2. Update panel brightness table" but make sure that all the BSOD's have gone and your laptop does not crash as and if you do a BIOS update and your laptop crashes you will brick this laptop and this will not be covered by the Acer warranty.

    This is what I've done with my AN515-56 and it works perfectly and 100% without any crashes as all this will fix your laptop from having any BSOD’s and crashing as allot of the times and especially if you did an upgrade from Win-10 to Win-11 there are conflicting drivers left from Win-10 that cause BSOD’s and Blue Screen of Death crashes and a clean install will fix all that if you upgrade all the drivers to their latest drivers. Good luck and hope this helps you out.

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  • Diya1811
    Diya1811 Ally Posts: 403

    @Evenstar

    To troubleshoot the blue screen of death (BSOD) while playing "Once Human," start by updating your graphics drivers from your GPU manufacturer's website, such as NVIDIA or AMD. Lower the in-game graphics settings to reduce the strain on your system, as this can help prevent overheating and stabilize performance. Make sure your PC is well-ventilated and clean dust from the fans to ensure proper cooling. Lastly, ensure your Windows operating system is fully up-to-date

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • Evenstar
    Evenstar Member Posts: 4 New User

    Sorry about the delay! I'm reading all of your replies; it's always the "stop code: video dxgkrnl fatal error". I've tried everything they suggested here. https://www.stellarinfo.co.in/blog/video-dxgkrnl-fatal-error-in-windows-10/#srv5 The basics. None of these worked for me. There are some fabulous replies, which I appreciate! But given that you now know the error code, where do I go from here?

  • Evenstar
    Evenstar Member Posts: 4 New User
    edited January 29

    I did do a clean install, but I ran a Windows update, and I used the Nvidia app to update me to the latest Nvidia driver. But this only seems to temporarily make things better, but It starts crashing again.