Unable to boot or factory reset Acer Aspire 315-32, help with Reinstalling Windows 11

MChinn
MChinn Member Posts: 6 New User
edited January 22 in Aspire Laptops

I bought Aspire A315-32 that had Win 10. I upgraded to Win 11 a year ago. My laptop 1st starting rebooting then stopped working. Created a usb drive with media image tool but still wont boot. I have tried everything from disable secure boot, F12, Alt F10, etc. I keep getting this screen attached & it repeats. The usb does show in bios & even if I try to use F12 to boot from it still does not work

I am also attaching pics of my bios. Please help as to how i can do factory reset or re-install Win 11

Unfotunately I am not familiar with the mechanics of laptop to remove SSD, etc

Best Answer

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,645 Trailblazer
    Answer ✓

    Hi this is a 2019 model and when bought from a non-Acer source there may be hardware issues. Contact a reputable PC repair shop and ask them to check the RAM modules and HDD. It is a good sign that you can boot to BIOS. If the HDD1 (boot drive) is detected on the first BIOS screen (Information) that you are not showing, all it may need is a clean install of Windows11.

  • MChinn
    MChinn Member Posts: 6 New User

    Thank you & how can I do a clean install of win 11 if I cannot access anything

    Is there a way to maybe format this laptop & reinstall win 11

  • Puraw
    Puraw ACE, Member Posts: 15,645 Trailblazer

    Hi, that's what I was referring to, reinstall Windows11, but you can't boot to Wndows so you will have to install Windows11 with a USB bootable flash drive, not made by Windows Media tool but with RUFUS. First show a screen shot of the BIOS Information tab, (first screen you see after booting to BIOS.

  • MChinn
    MChinn Member Posts: 6 New User
    edited January 22

    As per your request 1st screen when in bios

  • MChinn
    MChinn Member Posts: 6 New User

    I have downloaded the correct win file via rufus, it started installing Win 11 up to 58% and then it said Win 11 installation failed.

    Can you tell me why please

  • MChinn
    MChinn Member Posts: 6 New User

    None of win 10 or 11 want to finish the install, it failes half way.

    I have tried enable secure boot as well as disable. I have checked the versio win i bought the laptop with & downloaded both 10 & 11 files but no luck.

    When i enter bios under boot there are nothing showing until i put the rufus usb in