Acer Predator Neo 16 (PHN16-72) constant sound issue using google meet. Please help me.

Zulkarnain
Zulkarnain Member Posts: 3 New User

Hi everybody, please help. I am a regular user and really need to use Google Meet for Meeting and training. But after changing my laptop from Nitro15 to Predator Helios Neo 16, sound always coming out for few seconds then no sound (after that) no matter what device i select as an output. I already try using USB External Sound Card, Airpods, USB C headset… All result is the same. Testing it in the Google Meet Setting (as below picture) also will give the same results.

For me, if this is not solved » I wonder why I upgrade my laptop from Nitro15 to Helios16. I have been struggling with this issue since I bought it last 3 months… Please help me…

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,428 Trailblazer
    edited January 19

    Hi, use Edge browser and check that Auto play is not disabled, disable ALL extensions and add-ons in Edge and in Windows allow access to your audio (bottom picture). Check that speakers are set like the red box on the picture below (Don't allow) and test output (the speakers):

  • StevenGen
    StevenGen ACE Posts: 13,304 Trailblazer
    edited January 19

    Try to troubleshoot the microphone problem first and go to the Settings > System > Sound > Advanced like shown below:

    if the above docent work then refresh the audio drivers or reinstall these drivers with a clean install with the drivers from the Acer Drivers and Manuals page for the PHN16-72 and install the Realtek audio, Intel and NVidia graphics oem drivers and let Win-11 update these drivers to the latest drivers for your laptop, as the drivers on the Acer support page for your PHN16-72 all work when the laptop was released by Acer.

    To refresh the driver do this > go to Device Manager > Sound, video and game controllers > Realtek audio first then Intel then NVIDIA > right click to Properties > Driver > Update Driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer > and then pick the last and most recent dated driver that is in that list, and reinstall that driver, as afterwards your this audio driver will be refreshed and should work. Good luck hope this helps you out as I'm using the PHN16-71 Predator Neo and this does not happen on my laptop microphone or audio as its working perfectly.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Zulkarnain
    Zulkarnain Member Posts: 3 New User

    I cannot find Intel Smart Sound in the driver list…

  • StevenGen
    StevenGen ACE Posts: 13,304 Trailblazer

    The Intel Smart Sound is in the Intel graphics driver that is what you need to reinstall, the same with the NVidia graphics driver too as that has the audio in it also.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Zulkarnain
    Zulkarnain Member Posts: 3 New User

    OK…. Finally I think I found it. It is the Realtek Audio Console. After I disable the Speaker Noise Cancellation (Voice Call) to > OFF for all speaker that listed there. OMG… After all the cry, it solved!!! It is now running OK. I even think on buying new laptop because I need it for my Google Meet. Thanks @Puraw and @Steven for suggestions.

    Solutions > Disable the Speaker Noise Cancellation (Voice Call) to > OFF

  • StevenGen
    StevenGen ACE Posts: 13,304 Trailblazer

    Great that you have solved the problem and for getting back to the community with your fix. happy Acer computing😁

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍