Predator Helios 300 PH315-54 speakers stopped working after Windows 11 update

AM89
AM89 Member Posts: 3 New User
edited January 18 in Predator Laptops

Integrated speakers stopped working, my bluetooth headset works just fine though, I had this issue before, its something related to the pre-historic realtek drivers that came with the pc, i've tried to look for them so I can uninstall them and install them again, but they're gone, I think the nvidea drivers replaced them in some update, but i cant uninstall them because they greatly improve my gaming performance. When I try to install the realtek drivers from acer support they always say they can't find the specified path or just fail midway through. I'm tired of doing this every year I just want to hear my speakers.

Answers

  • StevenGen
    StevenGen ACE Posts: 12,798 Trailblazer
    edited 2:54AM
    https://community.acer.com/en/discussion/719574/predator-helios-300-ph315-54-speakers-stopped-working-after-windows-11-update

    The Predator PH315-54 laptops audio is determined by the Realtek, Intel and NVidia drivers as they all govern the functionality of the audio in your laptop, and if any are corrupted then the audio is affected to the speakers and to the Bluetooth or cable connected headphones.

    What I suggest that you do is reinstall all these oem drivers that Acer lists and tested and the audio of your laptop was working 100% when this laptop was released from the Acer Manuals and Drivers page for your PH315-54 laptop, then allow windows update to update the Realtek, Intel drivers appropriate for your laptop.

    With the NVidia audio and graphics driver you can either install NVidia GeForce Experience software and also play games through this software's settings, as this software will also download the latest NVidia Game Ready appropriate driver for your GTX/RTX gpu or you can do it yourself by going to the NVidia drivers download page. Otherwise and if the speakers do not function its you actual speakers that are faulty which is very unlikely for two speakers not to work. Good luck and hope this gives you an idea of what is going on.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

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