Nitro V ANV16-71-524U, automatically shuts down the screen when I plug in while the keyboard ON

Wena
Wena Member Posts: 1 Newbie

Hi,

I got a brand new Acer Nitro V ANV16-71-524U, 14th gen, with Windows 11 Home OS three weeks ago. The problem I encounter is that every time I plug in, the screen automatically shuts down while the keyboard is still on. I cannot use my laptop while charging. I already checked the power and battery settings and made and adjustment but still no changes. What might be the reason, please help to address this issue.

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,000 Trailblazer

    Hi @Wena do you mean that when the device is in use, playing a video or writing, for example, the screen turns off?
    Regarding the power settings, have you set the screen to turn off so that it does not turn off?

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