Predator Helios 16, PH16-71-My Wi-Fi suddenly Disappears.

Nevil__1004
Nevil__1004 Member Posts: 13

Tinkerer
edited 3:03PM in Predator Laptops

I have Predator Helios 16, PH16-71.
I really don't know what to do now.

I have read multiple forums of multiple devices having the same problem.

My Wi-Fi option just disappears while its connected.

I just noticed that, whenever I start GTA online, it just running for some time and then Wi-Fi option just disappear, not only this game, in most off games it happens.
I can see on WiFi and Bluetooth options just getting disappear in Action Center, than after 2-3 seconds, only Bluetooth icon comes back.

I have tried to disable and re-enable the WiFi, it comes back, but again after starting game, it just disappears.

Yes the ethernet is working fine, no problem with that.
but WiFi card is just dying or what I don't know.

I bought this laptop on May 2024, Having the issues started on August, tried everything, installed latest drivers, reinstalled a fresh windows 11 but that doesn't work, so Acer Support have reached out and changed my WiFi card.

After 4 Month, in December I faced the same issue again for a day and then haven't gave me any problem till year end, but now in Jan 2025, It started again, suffering it from 5 days.

Yes WiFi option can come back with restart and driver reinstall, but I haven't bought this laptop for doing this whole time, acer support tells me to update it to 24H2 but I don't want to upgrade it, and 24H2 will don't repair the problem right?!

Please suggest me what to do, I can get a technician support, but then say this is a driver problem all time.

Screenshot (70).png

[Edited the thread to add model name and issue detail to the title]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,665 Pathfinder

    @Nevil__1004

    Try this: turn off the laptop, disconnect the charger, and hold the power button for 15 seconds.

    Or update the BIOS to see if it resolve the WiFi issue.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Nevil__1004
    Nevil__1004 Member Posts: 13

    Tinkerer

    @AnhEZ28 Yes it resolves after every restart, but whenever I start the game again, its just disappears every time.
    I have already done all that steps earlier, currently I have already updated all drivers and have the latest BIOS v1.16.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,665 Pathfinder

    @Nevil__1004

    Then it is a hardware issue. You should go to a local Acer and ask them to change the WiFi card.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,000 Trailblazer

    Hi @Nevil__1004 I'm sorry, but I don't quite understand the problem. What is it that disappears?
    I see that the WiFi device is in the device manager. Do you mean that it disappears from this section?

    image.png

    Or do you mean that the wifi connection is cut off?
    If they have already changed the wifi card, I don't think the problem is the card.
    On the other hand, you should always have Windows updated from Windows Update, keep in mind that updates, in addition to correcting device driver problems and we don't know if this is your case, also solve problems with system security.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Nevil__1004
    Nevil__1004 Member Posts: 13

    Tinkerer

     @AnhEZ28 I have already replaced wifi card 4 months ago, and got started same problem after 3 months.

    @Alejandro_AC I have only one pending update of 24H2 and its optional update.
    I haven't upgraded it because I am currently playing an EMPRESS game and want to complete it, its not working in 24H2.
    If 24H2 really can solve my problem than and than only I will sacrifice that one.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,000 Trailblazer

    So don't update for now, I can't guarantee that this update will solve the problem.
    But you haven't answered me, do you lose wifi connection or does the wifi button option in the systray simply disappear?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Nevil__1004
    Nevil__1004 Member Posts: 13

    Tinkerer

    @Alejandro_AC Oh yes sorry I forgot,
    The WiFi connection lose, and WiFi icon disappears in systray and also all wifi settings disappears from settings.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,000 Trailblazer

    Does your wifi card have both bands, 2.4Ghz and 5Ghz?
    If you have them, can you test if it happens with both?
    You have to keep in mind that the wifi connection is not ideal for use on the computer, we should always use the ethernet cable (but I understand that it is not always possible), also, with cable, the speed is practically the contracted speed, while with wifi you barely get between 30/40% of the contracted speed and you are affected by interference, which makes the wifi network an unstable medium.
    As you know, the distance from the computer to the router also affects the quality of the wifi network.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

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