No Thunderbolt Controller showing up on Device Manager on Acer ANV-15 51-55SJ

oneearth
oneearth Member Posts: 1 New User
edited 5:29PM in Aspire Laptops

With my Acer Nitro 5 ANV-V15 N23Q22 51-55SJ running Windows 11 Home, when I plug a Thunderbolt 3/2 device into the TB port, nothing happens. The laptop does not recognize that anything has been plugged in.

When I plug a USB C usb drive in the TB? port, the drive does get recognized.

The Device Manager does not show a Thunderbolt controller under System Devices.

I updated to Bios Firmware 1.23 and chipset 10.1.36.7 (2023/09/05)

Anyone else not having the Thunderbolt functionality not recognized? Any suggestions on how to get the TB to work?