Nitro15-Monster RGB Gaming-Headphone-Noise Suppression,the output from headphones sounds suppressed

The output from my headphones sounds suppressed like if some sound suppressing thing is suppressing the background noise just like it does in discord. But, the speakers are fine and normal. I tested my headphones in another device and it worked fine. I have acer nitro V15. I've tested and tweaked every last bit of settings in the sound settings in control panel, Realtek audio console, acer purified voice console, dts:X Ultra - changed every bit of settings that I can. Even contacted Microsoft support. Nothing worked!

https://streamable.com/3dx5io

[Edited the thread to add issue detail]

[Edited the topic title to include model number]

Accepted answers

Tethis0007

Here is an updated thread with more info

https://community.acer.com/en/discussion/719462/suppressed-headphone-sound#latest

All comments

Tethis0007

Here is an updated thread with more info

https://community.acer.com/en/discussion/719462/suppressed-headphone-sound#latest

Tethis0007

That another post got deleted that had the second video. Here is the other video*:
https://streamable.com/vzmxn2

Tethis0007

The output from my headphones sounds suppressed like if some sound suppressing thing is suppressing the background noise just like it does in discord. But the speakers are fine and normal. I tested my headphones in another device, and it worked fine. I have acer nitro V15. I've tested and tweaked every last bit of settings in the sound settings in control panel, Realtek audio console, acer purified voice console, dts:X Ultra - changed every bit of settings that I can. Even contacted Microsoft support. Nothing worked!

https://streamable.com/vzmxn2

https://streamable.com/3dx5io

[Edited the topic title to include the topic issue.]

JackE

It might help if you could reveal the brand & model number of the headphones.

JackE

It might help if you could reveal the brand & model number of the headphones.

Tethis0007

https://community.acer.com/en/discussion/comment/1321055#Comment_1321055

I'm 99.99% sure that this is not a hardware problem as I've tested it on a different device and it works just fine. But still, it's a cheap headphone. I'm not sure about the model no. and stuff. This is the link:
Monster RGB Gaming Headset - Stereo Surround Sound - 50MM Drivers - Built-In Volume Control - Connect with 3.5mm X2 & USB For Lighting | For PC: Buy Online at Best Price in Egypt - Souq is now Amazon.eg

JackE

What happens if you detach the microphone?

Tethis0007

https://community.acer.com/en/discussion/comment/1321067#Comment_1321067

I don't think you quite get the issue here. Let's say for an example, I want to watch a video or some music. The audio from my headset outputs that video/music in a very suppressed way as I showed from that video. If you haven't watched that video, please do watch as it'll clear everything up. The issue is not related to the microphone at all. And, I don't even use my microphone in my headset because there's no port in the nitro V15 for a mic. Answering your question, well, nothing happens when I detach my microphone because it doesn't exist.

Here are the links to the videos that show the issue I'm facing:
https://streamable.com/vzmxn2
https://streamable.com/3dx5io

JackE

The V15 port is NOT a headphone port. It is a combination headset port that includes the mic. It is compatible with a 4-element TRRS headset plug. Any noise cancelling feature would be built into the headset mic if it actually has this feature. There usually is a small button with an LED inside the ear cup to enable and disable noise cancelling. This is why I asked to disconnect the mic.

However, the V15 headset port impedance specification is ~50 ohms or less. This is typical for a laptop . The headset you have is listed with an impedance of 1300 ohms. If true, this would be far too high and would yield only weak sounds from your laptop under any circumstances. It might be OK for some desktops or game consoles which could have higher impedance capabilities. What other devices did you test your headset on?

Tethis0007

https://community.acer.com/en/discussion/comment/1321091#Comment_1321091

Thanks for the clarification. I tested the headset on a mobile phone. The headset worked fine before some time. The headset has different wires for sound and mic and V15 has a single port so, I can only use the sound cable.

JackE

> V15 has a single port> >

Yes BUT as mentioned earlier, it is a HEADSET port, not an old-style HEADPHONE only style port. A headset port includes the mic all in a single port.

It's still hard for me to believe that it worked very loud before on the V15 with a 1300 ohm impedance. But if it did then make sure the plug is fully inserted that its microphone tip, 2 speaker ring segments and ground sleeve are well aligned with the jack's slider contacts. You may have to push down or pull up on the plug to make sure its sleeve is in good contact with the exterior metal part of the jack. Sometimes the ground connection is poor because the sleeve barrel diameter is slightly smaller than 3.5mm.

Tethis0007

https://community.acer.com/en/discussion/comment/1321120#Comment_1321120

I've tried that but nothing seems to have changed. It's most likely a software issue or something that is suppressing the background noise I think of that because it is not suppressing human words. Just how discord's noise suppression does it. I've provided another video here. Hope it helps. 1st one is the output of my headsets which is not fine and second one is off off my laptop's speakers that is working fine. There are two clicks heard after the audio jack is removed. I didn't plug off the mic port because there's no place for it in the laptop so, it's just dangling around but the recording reveals two pops. Just adding as much info as I can

https://streamable.com/fhinnq

JackE

>I didn't plug off the mic port because there's no place for it in the laptop so, it's just dangling around but the recording reveals two pops. Just adding as much info as I can> >

Sorry. Videos don't help. But we still seem to have some misunderstanding on the laptop's microphone jack. Perhaps this image of the 4-element TipRingRingSleeve headset plugs will help show how your laptop's single combined mic+headphone jack functions.

Your laptop likely uses the configuration on the right. Many cellphones and older PCs use the configuration on the left. Thus your laptop requires a good ground sleeve connection for the headset speakers & microphone to work properly. AND the headset speakers should have an impedance less than about 50 ohms.

If the Monster headset speakers actually have an impedance of 1300 ohms as advertised on Amazon.eg, then they will sound weak. And if it's configured like the plug on the left with the ground on the second ring instead of the sleeve, it will also sound weak.

Tethis0007

https://community.acer.com/en/discussion/comment/1321290#Comment_1321290

Thanks for the clarification. But, I still have confused thoughts. As I said previously, the headset worked fine before but now, it is not. That clarifies that the headphones indeed don't have an impedance of 1300 ohms and also because I got it for like 10$ USD. So, we know for sure that it's not a hardware issue and rather a software issue.

And yes, I get that the laptop has mixed ports in a single one that acts like a both headphone and mic port but, my headsets have separate cables for mic and audio. So, NO I don't use my headset's mic and rather use the laptop's because I only have ONE hole. Got me? And, I did a lot of wiggling around with the jack and the audio quality is still as bad as before and it is a tight and a snug fit. So, not the hardware, not the connection, just the software. As per my non-existing knowledge*.

You're dedication and help is appreciated!
Thanks :)

JackE

> > my headsets have separate cables for mic and audio> >

OK. This explains the problem. You have a much older 3-element TRS plug for the speakers in the headset, The TRS plug is often shorter than a TRRS plug. I'll guess that the tip of the TRS plug is not reaching or connecting very well with the slider contact for the tip inside the laptop jack

Accordingly, I suggest that you purchase an inexpensive 3.5mm headphone mic splitter that will give you the proper 4-element TRRS plug that is compatible with your laptop and properly connects the 3-element TRS mic and headphone plugs from your headset. The splitter essentially converts your single mic+headphone jack into two separate jacks for the mic and the headphone plugs like in older laptops.

Joe9844

Amazon and ebay specs are always wrong. Google monster G902 and you will find impediance from 20 all the way to 2200 —- and most will say microphone impediance which is not JackE is talking about.

You have an AI noise cancellation problem. You have to turn it off.

The problem is that AI noise cancellation is everywhere —- they can be in realtek audio console, acer purified voice, nvidia broadcast, discord, obs studio…

Tethis0007

https://community.acer.com/en/discussion/comment/1321383#Comment_1321383

Yes, it's definitely an AI noise cancellation problem. Can you suggest me how can I turn it off?
I've already tweaked with the settings in realtek audio console and then I deleted the app; also, acer purified voice I turned everything related to AI noise cancellation; nothing worked and I deleted that, I don't have nvidia boardcast. I don't use discord app and I have Obs studio but I'm not actively recording so, OBS is not usually running. I've also tweaked with the settings in the control panel settings. Nothing seems to have worked.

https://streamable.com/1scjrh

JackE

> > my headsets have separate cables for mic and audio> >

OK. This explains the problem. You have a much older 3-element TRS plug for the speakers in the headset, The TRS plug is often shorter than a TRRS plug. I'll guess that the tip of the TRS plug is not reaching or connecting very well with the slider contact for the tip inside the laptop jack

Accordingly, I suggest that you purchase an inexpensive 3.5mm headphone mic splitter that will give you the proper 4-element TRRS plug that is compatible with your laptop and properly connects the 3-element TRS mic and headphone plugs from your headset. The splitter essentially converts your single mic+headphone jack into two separate jacks for the mic and the headphone plugs like in older laptops.

Jack E/NJ

Tethis0007

https://community.acer.com/en/discussion/comment/1321537#Comment_1321537

Yes, it's definitely an AI noise cancellation problem. Can you suggest me how can I turn it off?
I've already tweaked with the settings in realtek audio console and then I deleted the app; also, acer purified voice I turned everything related to AI noise cancellation; nothing worked and I deleted that, I don't have nvidia boardcast. I don't use discord app and I have Obs studio but I'm not actively recording so, OBS is not usually running. I've also tweaked with the settings in the control panel settings. Nothing seems to have worked.