PHN16-72-Predator Sense "This Device Model is Not Supported" after replaced new motherboard from SC

Mun47
Mun47 Member Posts: 2 New User
edited 1:21PM in Predator Laptops

after receiving my laptop from service center, I noticed my predator sense is not working. So, I went to the support page for my model and downloaded the Predator Sense installer for my model but when I try to install it, the device model not supported error pops up and it won't install at all (picture 1).
Looking around online, it seems like there might be an issue with my bios model name not containing the word "Predator" (you can see in the screeshot below my System Model changed to "AlderLake" instead of "Predator PHN16-72") - picture 2.

Anyone come across this before and fixed it?

[Edited the thread to add model name and issue detail to the title]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,585 Pathfinder

    @Mun47

    Return back to the service center and ask them to reprogram the new motherboard model number and serial number.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!