nitro 5 an15 - 57 keeps crushing while playing + broken sound.

Magziuu
Magziuu Member Posts: 1 Newbie

Hello, I have a laptop Acer Nitro 5 AN15 57 Intel Cor and 5 11400 GE Force RTX 3060 16 GB RAM Win11. when playing various games such as Forza Horzion 5 /hell let loose/ CS2, after some time of gameplay, the graphics card seems to lose power. FPS drops to 5 and card usage drops to 4%. I can't do anything then and I have to reset the laptop with a button. The laptop reaches very high temperatures of 92 degrees Celsius while playing Forza Horizon 5. Additionally, sometimes I can't hear anything, then I have to unplug and plug in the headphones from the USB port and the sound fixes itself. Please help

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,459 Trailblazer

    Hi, some things you can check, what is the condition of the battery after 3½ years daily use, run a battery report. Do you keep the power adapter plugged in 24/7. Does your RAM needs upgrading. When was the laptop cleaned and repasted, recommended every 2 years. How many programs do you have running at the background, should not exceed 80 (check in Task Manager-Processes). Is your BIOS version up to date: 2023/09/13 version 1.20. Run these two commands after going online: Dism.exe /online /cleanup-image /restorehealth and this: SFC /scannow.