Predator Helios Neo 16 Charging cable loose, stops charging when moved. Need help

MarcusRedder
MarcusRedder Member Posts: 10

Tinkerer

edited January 9 in Predator Laptops

Hi, i bought a Predator Helios Neo 16 about a week ago and now i have an issue with the charging cable, where it is pretty losse and when it is pushed to one side like when the cable is going to the left or right of the pc, it stops charging, and then when i just push the end of the cable to the opposite side it starts charging.
Is this a known issue and do i need to send a service request to acer?

Thanks!

// Marcus

[Edited the thread to add issue detail to the title]

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