Chromebook 715 TouchPad acceleration stuck on. How to fix uncontrollable scrolling?

Colinkendal
Colinkendal Member Posts: 4 New User
edited January 8 in Chromebooks

My Chromebook touchpad acceleration appears to be always on even though it is supposed to be switched off on the settings — see attached

i find that scrolling is frustrating as I cannot control the speed . I keep overshooting

[Edited to trim the content by removing extra space]

Answers

  • billsey
    billsey ACE Posts: 34,897 Trailblazer

    What model of Chromebook do you have? There have been a bunch of different on the 715 model line. Your full model number is usually on the same sticker as your serial number, it should look something like CB715-xxx-xxxx. Which version of the OS is installed? That sounds like it could be a bug…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Colinkendal
    Colinkendal Member Posts: 4 New User

    thanks for the offer to help it has been going on for as long as I can remember I have just done a power wash without any improvement

    chrome OS Version 131.0.6778.241 (Official Build) (64-bit) up to date

    find the attached photo of the label on Chromebook