My Acer Nitro 5 AN515-31 getting stuck on black boot screen

anwar737001
anwar737001 Member Posts: 9

Tinkerer

Hi Everyone,

I have a 5-year-old laptop (AN515-31) with a 512GB WD Blue SN570 NVMe SSD (under warranty), a 1TB WD Blue HDD, and 16GB RAM (4GB soldered and 16GB Samsung in the 2nd slot). And one more thing: my GPU, the MX150, does not work well; sometimes it may disappear and then again be visible, so I don't use the GPU most of the time.

Windows 11 was installed on the SSD drive and the HDD for storage only. So one day, I powered on my laptop, and I got the BSOD error stating "VIDEO_MANAGEMENT_INTERNAL_MEMORY" error, and the system got shut down. Then again, I powered on my laptop and got the same error. I did this 3-4 times until I got the different BSOD error stating "BAD_SYSTEM_CONFIG_INFO" error. I tried lots of online solutions, but nothing worked for me, so I reinstalled Windows 10 on my SSD drive, and drives were locked by BitLocker.
I found the key on the Microsoft website and unlocked my HDD drive, but after that, every time I open the laptop, it asks for the password to access the HDD in File Explorer, so I disabled BitLocker.
Now I have Windows 10 installed without BitLocker on the SSD drive.

Now the interesting part begins from here. I have a pen drive with bootable Windows 10.
So, whenever I boot my laptop without the USB Pendrive, then the laptop gets stuck on the boot screen with a black screen, and it loads the Acer logo very slowly (or very laggily); even I can't boot into BIOS if I don't connect this pendrive.
If I connect this pendrive and power on my laptop, then it works normally; I am able to boot and enter into BIOS, etc. But whenever I disconnect the USB pendrive and boot my laptop, it gets stuck on a black boot screen. Everything is perfect in BIOS, like boot order, UEFI, secure boot enabled, etc.

Answers