PREDATOR HELIOS NEO 16 gpu frequently crashes even when idle

kevxtreme101
kevxtreme101 Member Posts: 1 New User

My predator helios neo 16 uses a 4060 gpu and it frequently crashes when using it, goes to black screen and performs as usual
The things i did
I updated and downgraded the gpu to see what version is compatible it still crashes

I changed the thermal paste and thermal pads on my laptop the temps are (38c on gpu) and (44c on cpu) when idle and if im gaming it usually goes upto (69c on gpu) and (84c on cpu) aroud those numbers

I already issued a repair on the store that i bought it to and said that my laptop does not have any hardware issues and they reformatted and reinstalled windows on it and it still crashes

I also tried lowering the graphics on my games and it still crashes

My gpu is currently on the latest version of nvidia and i just recently did a update scan and updated all of my drivers

Answers