No Bootable Device" After Attempting Factory Reset on Aspire E5-575G

TeddyE
TeddyE Member Posts: 2 New User

Hello,

I attempted to factory reset my Acer Aspire E5-575G using the recovery USB that came with the laptop at purchase. The goal was to improve system performance with a clean reset.

Here’s what happened:

  1. I booted the laptop via the USB and started the recovery process.
  2. The process failed with an error message stating "destination drive is missing."
  3. After unplugging the USB and restarting the laptop, I encountered a "No Bootable Device" message.

Troubleshooting steps I’ve tried so far:

  • Adjusted the BIOS clock to match the current time—no change.
  • Enabled Legacy boot mode in BIOS—no change (same message).
  • Attempted to force the laptop into Windows Recovery Environment by powering off and on multiple times—still, no change, and the "No Bootable Device" message persists.

I am not concerned about losing any data on the device. Could you please provide guidance on how to resolve this issue?

Thank you in advance for your assistance!

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,150 Trailblazer

    Hi @TeddyE please try to restore again with the USB provided.
    A few questions:
    The USB was provided by Acer
    What version of Windows do you have installed on the computer?
    What version of Windows is on the USB?
    How long ago did you purchase the computer?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • TeddyE
    TeddyE Member Posts: 2 New User

    The laptop was purchased in 2017.

    I tried to boot with a different USB which had Windows, I was able to successfully do it. Maybe the USB provided during purchase is not working anymore.

    Thanks for your time in responding to my question.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,150 Trailblazer

    Excuse me, I understand that you were able to solve it with a new installation USB?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)