Hello,
I use 1MORE ComfoBuds Pro wireless Bluetooth earbuds. They work great on my iPhone.
When I connect these earbuds to my laptop (Aspire A515-56G; article number NX.A1LEH.001; Windows 11) I got mono sound through both earbuds. On my laptop I see under Sound / properties that the default setting is 1-channel, 16 bits, 16,000 Hz (see screenshot 5). I cannot change this to 2-channel (is grayed out).
I tried to update the drivers for Sound and Bluetooth. After done that, it's even worse. Although the earphones are connected to Bluetooth and I can select them for Audio output, the audio continues to come from the wired speakers. Also the Bluetooth earphones are no longer work in Microsoft Teams for video calls.
I hope there's someone who can help me to fix these problems.
Thanks for your help.
Kind regards,
Bert Klaver
attachments: screenshots from the configuration.
[Edited the thread to add model name to the title]