I experience a freezing of my laptop screen while opening games (NITRO-AN16-41)

Kritan
Kritan Member Posts: 3 New User
edited January 3 in Nitro Gaming

The screen freezes when I launch a game on my laptop, although I can hear the game launching and running in the background. My screen does not freeze while performing regular activities; it also does not freeze while opening Unreal or Blender, etc.; in Unreal and Blender, I experience laggy and not so smooth. Both my Windows and driver are up to date. How am I supposed to correct it?

Specification:

AMD Ryzen 7 7840H Processor

16GB RAM | 512GB SSD Storage

NVIDIA GeForce RTX 4060 8GB Graphics Card

Answers

  • Axxo
    Axxo Member, Ally Posts: 951

    Freezing, booting and power issues of a laptop from either operating system or hardware issue problems could come from many sources with in a laptop. The basic and first thing is to try and do a reset of your Nitro laptop completely (that is if you are computer savvy and know how to disassemble a laptop?) if you don't and your laptop is under warranty, then take it to your Acer Support. as you need to firstly do a hard reset. As all those symptoms that you have written and described above, are because your Nitro laptop windows or its graphics and other drivers and even a bios update is needed or it could be from other issues or a hardware fault but mostly corrupted drivers etc. that needs to be analyzed by Acer and/or an experienced technician.

    Try doing a hard reset: Remove the back case cover (undo the 11 screws) and from the top vents pry the back case open to wards you, as it should open.
    Take the RAM out and disconnect the main battery and take it out of the laptop case.
    Disconnect the RTC/BIOS battery (which is the little black round battery)
    Clean the RAM pins and motherboard plug also, leave both of these batteries disconnected for 5 min to reset the laptop, as pressing the power button for 15 sec doesn't do a hard reset.
    Reconnect the RAM first, then the RTC/BIOS battery and then the main battery, boot your laptop up (be patient as this could take up to 2min for your laptop to boot).

    All the above steps should boot your laptop up without freezing but and if your OS is corrupted and has driver problems then you need to do a "Reset your PC-Keep my files" and then make sure that you update Windows to its latest updates (would help if you told us, which OS you are running?) update all the Intel integrated graphics, chipset and other drivers (best is to install the Intel® Driver & Support Assistant and scan your laptop) and also make sure that the NVidia graphics drivers are all up to date, as all this appropriately done should stop the software from freezing, otherwise there is a hardware problem that needs either Acer or an experienced technician to look at your Nitro laptop and analyze and fix it. Good luck and hope this solves your problems.

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  • StevenGen
    StevenGen ACE Posts: 12,620 Trailblazer
    edited January 3

    You need to make sure that you have updated this laptop to its last bios v1.25 and to the last 24H2 Win-11 and the NVidia drivers are up to date for the RTX40xx gpu that you have. Install the GeForce Experience software and play your games through this software settings that it has for the major games on the market. Also and if you have 8GB ram increase the ram to 16GB min as that is allot better for gaming or 32Gb is allot better, as that contributes to freezing also. Also update the WD M.2 SSD drive firmware that Acer has for this drive as doing all this will stop any freezing of the screen in gaming. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍