After Installing from Acersite, only predatorsense config and Installer appearson PHN16-71-Windows11

zenci
zenci Member Posts: 1 New User
edited January 2 in Predator Laptops

I installed it from the original website but all I don't see anything other than PredatorSense Config and Installer using acer PHN16-71 with windows 11

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,696 Pathfinder

    @zenci

    Uninstall both Predator Sense and the installer. Then reinstall the latest Predator Sense version again.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • StevenGen
    StevenGen ACE Posts: 12,973 Trailblazer
    edited January 2

    I've got the same exact laptop and the last version of PS works 100% and installs perfectly. What you need to do before you install the last PS version version 5.0.1341 you have to uninstall the old version PS 4.1.635 from Control Panel > Uninstall a program and then install the new PS as it will work 100%, I did this after a clean install of Win-11 24H2 and it worked.

    Control Panel > Uninstall a program on the PHN16-71 laptop:

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  • Howard0027
    Howard0027 Member Posts: 1 New User
    edited January 12

    I have the same issue on the PHN18-71, I have completely uninstalled predator sense, config and the installer via control panel and then downloaded the application from the acer support drivers page. I run the setup but that only installs the installer and the config not the application.

    Did you find a solution?

  • StevenGen
    StevenGen ACE Posts: 12,973 Trailblazer
    edited January 12

    Have you got the last bios 1.15 installed as if you don't that could be a reason for the PS not installing, as I've never had problems reinstalling PS in my PHN16-71 which is a different laptop, so there might be other issues with your PHN18-71, maybe a community member that has you model Predator Neo can contribute and help. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍