Nitro ANV15-41 Crashes when playing games with power plugged in, event 41 error. How to fix?

UglierPanda
UglierPanda Member Posts: 1 New User
edited January 1 in Nitro Gaming

Everytime I play a game, while the power adapter is plugged it, the laptop crashes.
I have updated everything on my laptop (including the bios), but the laptop still crashes after booting a game, within 2 minutes. The screen just freezes and sometimes it will reboot on its own. And sometimes it will just sit there. The only critical I see in the windows event logger is event 41 kernel power.

I just got this laptop yesterday, do I need to return it. Or are there other options to try and fix this issue?

Answers