Triton 500 SE Startup Issue, After pressing the power key it sits at a black screen. Any ideas?

TheDomPry2112
TheDomPry2112 Member Posts: 1 New User
edited January 1 in Predator Laptops

My Predator Triton 500 SE has recently been giving me issues on startup.

After pressing the power key the fans and keyboard light up, but it sits at a black screen.

if I press F2 it will do nothing. If I press ESC Afterwards it boots into BIOS. Likewise, if I just press escape on the black screen without pressing F2 it will boot into windows.

I’d like to try to get it to boot normally instead of having to press ESC - every time.

Any ideas?

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,754 Trailblazer
    edited January 1

    Hi, this seems like a rogue driver preventing Windows from booting normally, and pressing those keys will stop the hanging, go online and try these two (elevated) commands: Dism.exe /online /cleanup-image /restorehealth that should complete successfully then type this in the command prompt: SFC /scannoow and that will repair some system files, rerun the command till you see "….did not find any integrity violations". If still the booting issue, go to Safe Mode, in Windows keep the Shift key down while clicking on Restart (Power button taskbar), or if you can't boot to Windows anymore, interrupt the booting 3 times by pressing the power button 5 seconds each time after the Acer screen appears. WindowsRE will start and on the Troubleshoot screen select Advanced settings and Startup settings 4 (Enable Safe Mode)

    If that boots normally you have to find the services/driver that is causing the boot hanging, open MSConfig.exe (Windows key+R) and select Safe Boot, disable all non-Windows services or just select Base Video and click Apply, reboot. Repeat this process each time enabling a few services or disable Base Video click on Apply each time and reboot till the booting starts hanging again and you have found the bad driver/service. If only Base Video boots normally you have to uninstall the NVidia dGPU driver in Safe Mode with DDU. Alternatively skip the Safe Mode part and in Windows go directly to MSconfig.exe and enable Safe Boot to proceed as above and click on Apply.