Laptop screen issues on one half,refreshes after few seconds.Does it fix sometimes with lid movement

BlacklistN13
BlacklistN13 Member Posts: 1 New User
edited December 2024 in Predator Laptops

Only happens on that half. Of the screen it eventually refreshes after a couple seconds and

Answers

  • StevenGen
    StevenGen ACE Posts: 12,844 Trailblazer

    Which exact Predator Helios Neo laptop do you have, is it the PHN16-71 or 72 model, as you need to update the bios and Win-11 to version 24H2 and all updates is that your laptop is at OS build 26100.2605. Also install the NVidia GeForce Experience software and make sure that you have the latest NVidia RTX40xx driver for your gpu. This is essential on these laptops, as Im using the PHN16-71 and my laptop doesn’t have that screen issue.

    If those repeated mouse pointers disappear with the lid movement, then it could be that the eDP cable plug at the screen is lose and its not plugged into the screen plug properly, as its lose and it gives that distortion on your screen. Note, that the eDP cable is routed on the left side of the laptop to the screen so that could be its problem as I don’t think it’s the screen. If your Predator laptop is under Acer warranty send/take your laptop to Acer tech support in your country and get them to fix this issue. Good luck.

    eDP cable plug at the screen that could be lose and causing those distortions

    PHN16071 eDP cable

    PHN16-72 eDP cable

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