Wifi adaptor driver missing after power cut. Acer Aspire C24-963

While using the computer the plug disloged form the socket and power was lost.

On reconnection there was no internet connection via WiFI. The network adaptors were visible in the Divice Manager, Network Adaptors folder.

There is no wifi option on the taskbar, and there is no wifi option listed under the "Network and Internet" section on settings.

I have run the internet connection troubleshooter (no problem detected, as the wired connection is working OK), scanned for hardware changes, reset the network from the Settings menu.

On advice I uninsatalled the WiFi adaptors and then scanned for harware changes but this did nothing but delete the adaptors.

I would welcome any help or advice.

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cgh1234

Recently this computer upgraded itself to Windows 11, and ever since then, I have not been able to use wifi to connect to the internet. There is no wifi option on the taskbar, and there is no wifi option listed under the "Network and Internet" section on settings. I have been through several help pages online, run the internet connection troubleshooter (no problem detected, as the wired connection is working OK), scanned for hardware changes, reset the network from the command prompt, run the most recent windows update, tried to download a driver from the Acer site that seems to install OK but there is no sign of it once the installation has completed.

Grateful for any help here. The reason I want to use wifi rather than wired connection is because the wired connection is running via a TP plug in device through the mains electricity wires, and my new wifi router is faster and more reliable than the TP plug.

AnhEZ28

@cgh1234 check in the device manager to see if the Wifi card driver is present or not.

billsey

Yes, there are a few places in Device Manager where the issue might show up. If you have anything with an error or warning show us a picture...

Kyrano

Was there a resolution to this?

@AnhEZ28

sri369

Go back to windows 10. There are many hardware that stopped working or stopped working properly when installing 11, especially on laptops older than 2022.

StevenGen

https://community.acer.com/en/discussion/718325/wifi-adaptor-driver-missing-after-power-cut-acer-aspire-c24-963

Just another suggestion as the Aspire C24-963 AIO computer is designed for the Win-11 OS and you should not be having any driver compatibility issues for the WLAN cards listed below, also downgrading this AIO to Win-10 will give you more problems as this AIO was designed for Win-11.

Try to clean the existing WLAN slot and card pins with Isopropyl alcohol and reinsert the card back in again and see if it doesn't disconnect. Check also if any of WLAN plugs pins have not dislodged from the mobo as that could be a cause also. The below WLAN cards are what Acer fitted to this AIO so try to use the alternate card from the one that you have, and see if it works and see if that fixes the contention problems. Hope this helps you further.