acer predator neo 16 PHN16-71 charging issue

swamy8985
swamy8985 Member Posts: 4 New User
edited December 27 in Predator Laptops

PHN16-71 while connecting its charging for sometime and after that it showing connecting disconnecting the charger. while this happens predator sense also not working. I updated all windows and BIOS but it not resolved yet . can any one solve this problem?

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,146 Trailblazer

    Hi, don't use a USB-C charger for this laptop but the 330W supplied, brick, power adapter. Turn off Turbo Boost and select the Basic power plan and Basic Power Mode in Power & Battery settings. Keep the power adapter plugged in 24/7 and the battery fully charged to 100% all times. Make sure the power adapter is directly connected to a 20Amp grounded electrical wall socket without extension cords, power panels or plug adapters.

  • swamy8985
    swamy8985 Member Posts: 4 New User

    I am using Power brick only but not charging fast it showing 3 hours to charge 30 percent.and it also charging while the laptop was power off.while power it not charging.