Why does my games freeze when charging but works fine before charging. How to fix?

Aybanzz
Aybanzz Member Posts: 4 New User
edited December 2024 in Predator Laptops

Game freezing screen

Can someone help me, I never had this problem before and it just occured today. I was playing fine a few hours ago but after I turned my laptop off to take some rest, this problem occured.

Whenever I focus on a game (fortnite, tekken 8, marvel rivals) my game freezes. The whole screen freezes but I can still hear the music, buttons being hovered, etc. When I tab out, press the windows key to bring up the start menu, or overlay another tab, the game unfreezes.

(Update) I have also found out that this problem only occurs whenever I play during my laptop is charging. Everything works fine if play before pugging it in, but whenever I plug it in to charge, the problem occurs. I have reached out to Microsoft and they said that it may be due to Power Management.

This is a preview of my problem, please do help me.

Answers