Acer Nitro AN515-46 keeps restarting when moved. How to fix this?

SelamiK
SelamiK Member Posts: 3 New User
edited 8:52AM in Nitro Gaming

Greetings;

The laptop I bought in January 2023 keeps resetting itself when I move it from its fixed position. When I am on the table, when I lift it up slightly, it immediately restarts itself. The warranty is still available. The model I use is NITRO AN515-46

[Edited the thread to add model name and issue detail to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,123 Trailblazer

    Hi, is this also happening without the power adapter plugged-in, on battery only? check the power adapter plug if it is fully inserted in the DC socket of the laptop, sometimes right-angle plugs make bad contact and when you move the plug the system can shut down. Wiggle the plug a bit and see if the LEDs on the laptop react. If the shutdown also happens with battery only there is a bad contact or the Hall sensor in the lid malfunctions. I recommend taking the laptop to Acer Services in your country and include the power adapter or file a Repair under warranty ticket online with Acer Support in your country and wait for instructions by e-mail.