Why does my Acer Nitro AN15-57 reboot and show blue screen during Nvidia driver update?

Andron74
Andron74 Member Posts: 1 New User
edited December 25 in Nitro Gaming

When updating Nvidia video card drivers, the screen is blue and the laptop reboots, what's the reason? Accer Nitro5 AN 15-57.

[Edited the thread to add model name and issue detail to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,111 Trailblazer

    Hi, check what dGPU card is installed:
    Check GPU from Settings:
    Select Settings > System.
    Select Display and scroll down to Related settings.
    Select Advanced display. Your GPU’s make and model should be shown under Display information.
    Check GPU from Task Manager:
    In Windows 11, right-click on the Start button.
    Select Task Manager from the menu.
    Select Performance.
    In the last pane of the tab, choose GPU. If this option is available, it will likely be at the bottom of the list.
    In the top right corner of the GPU selection, information about your computer’s GPU will be visible.

    Only download and install drivers from Acer Support for your model and download the correct driver for your dGPU:

    If you have no issues do not install drivers just because you see a newer version, only update drivers when offered by Window Update or recommended by this forum.