Why my Helios 16 out of nowhere shutdown automatically?

Quatrodos
Quatrodos Member Posts: 3 New User
in Predator Laptops

I experience this every time and there is no shortage of power at home it's just my laptop automatically shutdown, and also i have problem with my predator sense where all of the functionality of it is not working anymore. I've tried to reinstall the drivers but it's all no good

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,723 Trailblazer
    https://community.acer.com/en/discussion/717775/why-my-helios-16-out-of-nowhere-shutdown-automatically

    The shutdowns maybe due to overheating, change to Balanced Power Mode and see if that helps. It could also be a bad battery that is too weak to power the dGPU and if the power adapter is not connected the system will shut down.

  • Axxo
    Axxo Member, Ally Posts: 994

    Does the laptop completely turn off or just the screen, is there any lights showing as that is important to know. First, do a Hard Reset, disconnect the main battery and bios battery, take the ram out and leave the laptop like that for 15min, reconnect everything and if you have 2x ram modules only connect 1x ram module first and see if the laptop boots, as this will reset the super IO and bios chips.

    If the reset doesn’t fix your problem then this random turning off can be cause by many issues like the battery (if you haven’t changed it since new) as batteries have a fuse (which is not the issue) but its memory circuitry could be an issue as the battery disconnects, it could be a bios issue that the bios needs reprograming or an internal power/charging stage internal circuitry failure of a component that needs diagnosing and changing. Give us more details of what is happening.

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