My predator triton 500se started shutting off after a few minutes of being on

Povilas
Povilas Member Posts: 1 New User

hello today I was was jut playing like normal on my laptop when it just shut off. I have it a soft restart and it worked but shut off again after three minutes and kept doing so always. I looked into it online and did not find any solutions. Should I send it in?

Answers

  • StevenGen
    StevenGen ACE Posts: 12,480 Trailblazer

    What is the Predator Triton model number, is it the new PT516-52s or the 51s, as that should not be happening to a brand new high end laptop like the Acer Triton model laptop. These faults can steam from the main power rail as your laptop could have a faulty mosfet or capacitor that is causing this power loss or even a faulty EC chip or a chipset chip that prematurely trigger the laptop to turn off and all these faults need to be analyzed by Acer tech support in your country.

    I suggest that you don’t do anything to your laptop, and under no circumstances do you open the laptop back cover. Get onto the Acer website in your country and book and send/take the Predator Triton laptop with its box and charger for a warranty service with Acer tech support asap. Do not leave this problem unsolved for too long, as Acer Predator Triton parts are very expensive to purchase if your 12 months warranty expires, as Acer will not fix your laptop under warranty if the 12 months warranty expires and you will be up for all labor and parts costs, so be aware.

    Send/take you laptop so that the Acer technicians can pinpoint the exact problem(s) that your new Predator Triton laptop has and fix it. As and most likely Acer will change the mainboard with a new one. Be aware that a new mainboard in one of these Predator Triton PT516-52s with the i7-12700H cpu is a humongous and ridiculous retail price plus shipping (not installed) of USD $5405.00 and the i9-12900H cpu board is USD $6,055.00 which is totally unrealistic for anybody to buy and replace from Acer, so be aware of all this. Good luck and hope this helps you out.

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