Predator Helios Neo 16 i9-14900HX-after update to Win11 24H2-CPU-boiling abnormally hot while idle.

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Answers

  • JackE
    JackE ACE Posts: 45,067 Trailblazer

    After a cold reboot?

    Jack E/NJ

  • Faust
    Faust Member Posts: 27 Enthusiast WiFi Icon

    Didn't do cold reboot, just made sure everything is deleted, including drivers.

    After reinstalling Windows Update downloaded some drivers again, which proves the system was clean of them.

  • JackE
    JackE ACE Posts: 45,067 Trailblazer

    OK. If you tap F2 on startup to get to the BIOS menu, the fans should initially switch to high speed and be noisy. After a few moments the fans should slow down and be barely audible. Do the fans remain quiet if you stay in the BIOS menu for about 15 minutes?

    Jack E/NJ

  • Rammstein
    Rammstein Member Posts: 6 New User

    oh wow its a persistant problem this then! im out of ideas until i get my machine. are you on the latest bios? i know that they released a new one in the last few days in december

  • Rammstein
    Rammstein Member Posts: 6 New User

    im wondering also if a bios reset might help https://community.acer.com/en/kb/articles/98-reset-bios-or-uefi-to-default-settings

    the instructions refer to holding the power button down for 10 seconds i believe this is while the pc is on. so you will essentially be force shutting windows. hope this might help if you are already on the latest bios update. i appreciate i may be clutching at straws here but i really want to help you if i can.

  • JackE
    JackE ACE Posts: 45,067 Trailblazer

    The 10-sec trick is claimed to be equivalent to physically disconnecting the main battery from the mainboard, but not the RTC Li coin cell. Worth a try though. It still would be interesting to see if the fans remain quiet for an extended period in the BIOS menu. This would then suggest an OS software/driver issue, not hardware.

    Jack E/NJ