E5-475G-50N0-Laptop power keep switching on-battery and plug-in

Kelvin0221
Kelvin0221 Member Posts: 5

Tinkerer

edited December 13 in Aspire Laptops

Hi Acer Community,

I recently had a problem with my laptop the power keep switching between AC and battery.

I've tried all the steps by resetting the battery, recalibrate the battery, uninstall drivers and even replaced the battery to new ones.

After the replacement of battery, this issue seems became stable, but it still coming back when I open some high load software or games.

And I notice my AC voltage around 16v whereas my adapter specs is19v 3.42A. Does that mean the adapter is gone bad?

Laptop Model: E5-475G-50N0

RAM: 4GB (Original) + 8GB (Added)

Disk: SSD + HDD

Many thanks!

[Edited the topic title to include model number]

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