A515-57G Nothing happens after entering SNID, serial or Model number, cannot see or download drivers

gtmans
gtmans Member Posts: 3 New User
edited December 12 in Aspire Laptops

When I go to Drivers and support Nothing happens after entering SNID, serial or Model number so I cannot see or download anything. Please help. Want to update all drivers.

Care Center App from Microsoft Store does not start either.

Win 11 on Aspire A515-57G Chrome or Microsoft Edge

[Edited the thread to add model name and issue detail to the title]

Answers

  • gtmans
    gtmans Member Posts: 3 New User

    Thx. then I get this:

    SNID or Serial Number for product and warranty details.","statementWithESP":"Protect your investment for years to come by purchasing an Acer Extended Service Plan.","statementWithEC":"Shop for accessories at our Acer Store. ","warrantyExpiration":"Warranty Expiration:","learnMore":"Learn More","clearAll":"Clear All","serialNumber":"Serial Number","searchMainPlaceholder":"What can we help you find","searchSupportPlaceholder":"Search Acer Support","searchSupportPlaceholderExample":"Example: E5-575, Aspire 5","searchAnswersPlaceholder":"Search Acer Answers","searchCommunityPlaceholder":"Search Acer Community","searchResultsText":"results","searchResultsTag":"{0} results for {1}","searchMainFilter":"Filter","searchProductFilter":"Products","searchNoFilters":"No filters","searchClearAll":"Clear All","searchSortBy":"Sort By","linkReadMore":"Read More","linkLearnMore":"Learn More","linkShopNow":"Shop Now","linkExplore":"Explore","LearnMoreLinkOfWarrantyExpiration":"https://www.acer.com/us-en/support/warranty/warranty-review","NoSNIDurlAtStatement":"https://community.acer.com/en/kb/articles/57-locating-your-acer-snid-or-serial-number","ECurlAtStatement":"https://store.acer.com/en-us/peripherals"}">

  • gtmans
    gtmans Member Posts: 3 New User

    Sorry. I found the reason why: That is NordVPN Treat protection that was activated without asking. Wasn't even using NordVPN at the moment. Supportpage is working now and I managed to update my BIOS.