Sporatic Beeping When I Open My New Laptop and Lags Forever Predator Helios Neo 16

Ron87
Ron87 Member Posts: 1 New User
edited December 2024 in Predator Laptops

I purchased a Predator Helios Neo 16 a few months ago and have noticed that when I open the laptop, it beeps randomly for about 20 minutes, and during that time its laggy and almost unusable. I specifically use this computer for Steam games, primarily BeamNG. The only time I really go online is to update game content and search new additions to the game. I have discovered that the beeping coincides with the charging icon toggling between charging and not charging. This behavior persists for a while after I open the laptop. Once I close any open applications and restart, it seems to function properly. Additionally, the charging cord is brand new and without issues. Do you have any ideas regarding what the problem could be? I also noticed that while the laptop is lagging, the Predator button that displays information about the GPU, RAM usage, and CPU usage shows readings of "- -".

[Edited the thread to add model number to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,730 Trailblazer

    Hi, could be an issue waking from suspend in Modern Standby W11 23H2 protocol, are you still on 23H2 or did you upgrade to 24H2, If so did you upgrade manually with an ISO file or was the laptop upgraded automatically to W11 24H2 by WU? Set "Change what closing the laptop does" and "Change settings currently unavailable" options to do nothing. Boot to BIOS and disable "Wake USB when lid is closed". Check if your BIOS is up to date, Acer released some EC (Embedded Controller) updates recently that may fix this. Finally, bring the laptop to Acer Services in your country.

  • Zedrit
    Zedrit Member Posts: 4 New User

    Do let me know if you found a way to fix it or not. I've been going through the same problem and haven't found any solution yet. It's been a total headache