Acer Nitro V15 (ANV15-51) - My screen goes black just when I'm playing video games

LACR14
LACR14 Member Posts: 2 New User

Hello everyone,

I've had my Acer laptop for around two months, and over the last few weeks, I've been experiencing a recurring issue. The problem occurs every time I'm playing any video game, such as COD BO6, RDR2, Fortnite, etc. The screen goes black (without turning off), and the audio goes on mute.

I’ve been trying to reproduce the error on purpose and record the time it happens with my phone so I can check the Event Viewer for any related events. The strange thing is that when the screen goes black and the audio cuts out, the Event Viewer doesn’t show any errors. However, when I turn my PC on, I see the following Kernel PNP errors:

  1. The driver \Driver\WUDFRd failed to load for the device PCI\VEN_8086&DEV_A71D&SUBSYS_171E1025&REV_00\3&11583659&0&20
  2. The driver \Driver\WUDFRd failed to load for the device {DD8E82AE-334B-49A2-AEAE-AEB0FD5C40DD}\DetectionVerification\5&16b87d8d&0&0.

I have already tried updating the BIOS, video drivers, audio drivers, chipset drivers, and everything available on the Acer website. Unfortunately, the issue persists, and I'm honestly getting a bit frustrated with it.

Any help would be greatly appreciated. Thanks in advance!

Answers