AcerSense SmartBattery not so smart - annoying bell sounds in Swift GO 16" laptop

saisiyat
saisiyat Member Posts: 2 New User
edited December 8 in Swift and Spin Series

Did Acer folks test the Smart Battery maintenance tool well enough? This is a Swift GO 16" laptop. This post is about the annoying bell sound associated with charging/discharging events!

When you enable that feature, the battery is charged to 80%, a then charging stops. That is fine. But as soon as the charge level falls to just below 80% (in about 2-3 seconds), charging starts again. So you hear "BEEP" and then again "BEEP" within two or three seconds. Then you hear the double beep, a minute later and this goes on all day!

If we are talking sensibly, you have to have a range below which charging starts, and above which charging stops. Well, I don't even care about that.

What I care about is the annoying BELL sound that the laptop generates whenever charging starts and charging stops. My guess is that that would happen even if 'Smart Battery' management is disabled. The bell sound is really really annoying and that tells me that Acer folks did not even test the battery maintenance software well enough.

The problem from Acer actually makes this a little bit worse in the background by generating unnecessary events and waking up other software/drivers that listen to power-management events.

Whenever charging starts, Intel graphics drivers (IGCC) generate their own "Informational" Windows events, polluting the event management tool. Elsewhere I noticed that someone from Intel answered it and they simply threw up their hands (that is another silly matter, if an event is handled correctly, it means nothing to a user and that should be a DEBUG/TRACE event, NOT an INFO event). This is however, minor compared to the four events that Microsoft's own Windows generates.

Anyway, the workaround for users is to go into VOLUME MIXER (Settings - System - Sound - , and mute the "Realtek HD Audio Universal Service" and MUTE it. That is the source if the bell sound.

(Don't you ever come back and tell me that someone should go into BIOS and disable those sounds, if that were even possible. That is a nonsense workaround. No user should ever be asked to go into BIOS settings unless it is a dire situation close to emergency life/death.)

Acer should however fix the problem with their AcerSense or whatever software they use to enable/disable charging - you need to establish a range around the smart battery charge level, and if possible disable the sound in Realtek driver, and have that option of turning off/on that annoying bell on the user level programs.

[Edited the thread to add model number to the title]

Answers

  • saisiyat
    saisiyat Member Posts: 2 New User

    "The workaround for users is to go into VOLUME MIXER (Settings - System - Sound - , and select the speaker-icon next to the "Realtek HD Audio Universal Service" and MUTE it. That is the source if the bell sound.