NitroSense has a detailed, yellow machine

котлетаРУ

ORIGINAL:

Я не знаю, как это описать. Возможно кто-нибудь с таким сталкивался, дайте решение.

TRANSLATE:

There is no sign as it is written down. It was possible for someone to steal, this was the case.

[The message was translated using Google translation]

tech_saavy

Ah, I see! It sounds like you're dealing with a situation where you suspect that something might have been stolen or tampered with on your Acer laptop. If you're referring to an issue such as missing data, files, or perhaps something physical like your SSD being removed or altered, let’s go through a few possibilities and solutions.

Scenario 1: Missing Files or Data (Potential Theft of Data)

If you believe that data on your Acer laptop has been compromised or taken (e.g., files deleted or hidden), here's what you can do:

1. Check File Recovery Options:

• Recycle Bin: First, check the Recycle Bin for any deleted files.
• File History (Windows feature): If you have File History set up, you can restore older versions of files or folders.
• Third-party recovery tools: If files are completely deleted, you can try third-party data recovery software like Recuva or Disk Drill to attempt recovery from the SSD.

2. Review Laptop Activity:

• Event Viewer: Use Windows Event Viewer to see logs of recent activities, such as login attempts, file access, and errors. This can give you insight into whether any unauthorized access has taken place.
  • Press Windows + X → select Event Viewer → check Security and Application logs.
• Antivirus Logs: Check your antivirus software for any alerts or activity related to malicious access or attempts to steal data.

3. Check for Remote Access or Unauthorized Logins:

• Microsoft Account: If you’re using a Microsoft account, check your recent activity on the Microsoft Account website.
• Windows User Accounts: Check the list of user accounts on your system and ensure that no unauthorized users have been added:
  • Press Windows + X → Computer Management → Local Users and Groups → Users.
• Remote Desktop: Check if Remote Desktop is enabled, which would allow someone to access your laptop remotely:
  • Go to Settings → System → Remote Desktop.

4. Change Passwords and Enable Encryption:

• Password Change: If you think someone gained access to your laptop, change all critical passwords (Windows login, online accounts, etc.).
• Enable BitLocker (Windows 11): If you haven’t already, BitLocker encryption should be enabled on your laptop to protect the data in case someone physically steals the laptop or tries to access your storage.
  • Go to Control Panel → BitLocker Drive Encryption → Turn on BitLocker.

Scenario 2: Physical Theft (Stolen Components)

If you suspect that someone physically removed or tampered with hardware in your Acer laptop, such as the SSD, here’s how you can address that:

1. Check BIOS for SSD Detection:

• Power off your laptop and enter BIOS/UEFI (typically by pressing F2 during startup).
• Look under the Storage or Boot section to see if both your SSDs are detected. If one is missing, it may have been physically removed.

2. Inspect Physically:

• If you feel comfortable doing so, carefully open your laptop and check the connections. See if both SSDs are properly seated. Be cautious if your laptop is still under warranty, as opening it might void it.

3. Look for BIOS/UEFI Changes:

• If you can access the BIOS, check for any unusual changes, such as altered boot settings or RAID configurations that weren’t made by you. It might indicate tampering.

4. Check the Physical Lock or Security:

• If you think your laptop might have been physically stolen or tampered with, check for any security locks or damage to the casing that could suggest forced entry. You can also check if the TPM (Trusted Platform Module) or Secure Boot settings have been altered in the BIOS.

Scenario 3: General Security Measures

If you're concerned about potential future theft (whether physical or digital), here are some steps you can take to enhance security:

1. Set up a Laptop Lock:

• Consider using a Kensington Lock to physically secure your laptop to a desk or immovable object.

2. Enable Two-Factor Authentication (2FA):

• Use two-factor authentication (2FA) on your important online accounts (e.g., email, banking, cloud storage). This ensures that even if someone gets your password, they can’t access your data without the second factor.

3. Install Tracking Software:

• You can install laptop tracking software like Prey or Find My Device (built into Windows) to help locate your laptop in case it’s physically stolen. This will allow you to track the location and remotely lock or erase your data if necessary.

Conclusion

If you believe someone has tampered with your Acer laptop, whether by stealing data or components, your first step should be to investigate what’s missing, check for unusual activities, and secure your system. Installing proper security features (like BitLocker, two-factor authentication, and physical locks) can help protect against future issues.

If you're still encountering issues with your SSD or VMD after addressing these concerns, let me know, and we can go deeper into troubleshooting the hardware or software side.

Let me know if you'd like more detailed guidance on any of the steps above!

xjerixz

i have found the solution !!!!

step 1 : go to

https://www.acer.com/us-en/support/drivers-and-manuals

step 2 :

type in your snid or serial number (you can find it on the laptop box under the barcode)

step 3 : scroll down to apllications and download the newest version of nitro sense

step 4 : export file to desktop and run the setup and your good!

xjerixz

https://community.acer.com/en/discussion/comment/1314557#Comment_1314557

if it still doesnt work retry or download the older version