Laptop-Audio is not working on videos, no sound in any platform, SoundTek works but no Sound.

Boomeractress
Boomeractress Member Posts: 1 Newbie
edited December 6 in Aspire Laptops

Hi. The audio on the laptop quit playing on videos in every platform and format. I've checked the sound several times and SoundTek is working fine. It won't play sound.

[Edited the topic title to include the topic issue.]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,508 Trailblazer

    What is your laptops model number, as audio is governed not only by the audio driver per say but if you have a a dedicated gpu like an NVidia then the Intel and NVidia drivers audio could affect audio output, so reinstall the audio driver, the Intel and the NVidia drivers and see if the audio comes back, if not then you have a hardware audio problem that needs a technician to pinpoint the problem and fix appropriate chips. Good luck.

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  • Axxo
    Axxo Member, Ally Posts: 925

    Please check below troubleshooting steps:-

    https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40fb-671a-2535c7cd56c8#ID0EDD=Windows_11

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