Acer Nitro 5 AN515-47 Mouse cursor disappears on all user accounts after windows update

I have an Nitro 5 AN515-47 with windows 11 home ver 23H2 , in this computer I have 3 Users(desktops) One mine (admin) and 2 for my sons, this week the mouse cursor disappeared for no apparent reason, on the 3 users and the initial menu, (the cursor is not showing I can located with Ctrl and click over things, is just invisible) Wat I have tried:

Update the drivers, Uninstall the drivers reboot and let windows handle It, reinstall drivers

TouchPad	Touchpad driver	ELANTECH	2022/05/25	13.6.20.2	2.53 MB	Descargar
TouchPad	Touchpad driver	Synaptics	2022/05/25	19.0.25.11	657.38 KB	Descargar

Restore windows to las update that worked.

Update windows

Update bios 1.15

Scan for virus

Check and reset to default all configuration and settings for the mouse

After this I manage to semi recover the cursor, now I turn it on, and I initially have no cursor then login to my desktop (admin account), still no cursor, then log out again and then I have the cursor, but only in 2 of the 3 accounts, as soon as I login the 3rd account the cursor disappears, after this I have try to boot just with windows services, no succes.

In this point I'm stuck, I don't want to do something that involves losing my configurations or any other program for me and the other accounts ( don't want to set up everything again)

Hope somebody have figured this out before.

Thanks in advanced

[Edited the thread to add model name and issue detail to the title]

Accepted answers

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Puraw

https://community.acer.com/en/discussion/716592/acer-nitro-5-an515-47-mouse-cursor-disappears-on-all-user-accounts-after-windows-update

Hi, is your touchpad cursor working when this happens, or do you mean the touchpad cursor not a USB mouse cursor? If you have both enabled TP + mouse) turn off the touchpad with F10 and see if that helps. If you use a BT mouse it may be a Bluetooth pairing or BT version issue, also check the curser type (see picture)

1FEC

https://community.acer.com/en/discussion/comment/1311282#Comment_1311282

The cursor problem is with the touchpad and a usb mouse alike, there is no difference, I also change the cursor type and restore all parameters to default, and the issue persist.

Puraw

https://community.acer.com/en/discussion/comment/1312048#Comment_1312048

Check Windows Registry, type Regedit in the Search bar and navigate to: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System (see red box, picture)