Acer Nitro 5 AN515-47 Mouse cursor disappears on all user accounts after windows update

1FEC
1FEC Member Posts: 1 New User
edited November 27 in Nitro Gaming

I have an Nitro 5 AN515-47 with windows 11 home ver 23H2 , in this computer I have 3 Users(desktops) One mine (admin) and 2 for my sons, this week the mouse cursor disappeared for no apparent reason, on the 3 users and the initial menu, (the cursor is not showing I can located with Ctrl and click over things, is just invisible) Wat I have tried:

Update the drivers, Uninstall the drivers reboot and let windows handle It, reinstall drivers

TouchPad

Touchpad driver

ELANTECH

2022/05/25

13.6.20.2

2.53 MB

Descargar

TouchPad

Touchpad driver

Synaptics

2022/05/25

19.0.25.11

657.38 KB

Descargar

Restore windows to las update that worked.

Update windows

Update bios 1.15

Scan for virus

Check and reset to default all configuration and settings for the mouse

After this I manage to semi recover the cursor, now I turn it on, and I initially have no cursor then login to my desktop (admin account), still no cursor, then log out again and then I have the cursor, but only in 2 of the 3 accounts, as soon as I login the 3rd account the cursor disappears, after this I have try to boot just with windows services, no succes.

In this point I'm stuck, I don't want to do something that involves losing my configurations or any other program for me and the other accounts ( don't want to set up everything again)

Hope somebody have figured this out before.

Thanks in advanced

[Edited the thread to add model name and issue detail to the title]