bsod igdkmdn.sys (session"Intel-Gfx-Driver" gets error: 0xC000003A) in aspire a715-76g

ALEXEU
ALEXEU Member Posts: 2 New User
edited November 27 in Aspire Laptops

Hello.
My acer aspire a715-76g get bsod very often.
i tried reinstall intel uhd drivers from acer website and from official intel site.It doesnt help.I've had this laptop for half a year, and the problem is not hardware.In the bluescreenview i see 3 error
ntoskrnl.exe
igdkmdn64.sys
dxgkrnl.sys

What shall i do?

Answers

  • Axxo
    Axxo Member, Ally Posts: 925

    A hardware device, its driver, or software might have caused this error. To help determine the cause, the blue screen error might display a STOP code, such as PAGE_FAULT_IN_NONPAGED_AREA. When it's available, the module name of the code that was being executed is also listed after "What failed:"

    Method 1: Disconnect all the external devices(Except keyboard and mouse) and see if it helps.

    Method 2: Perform steps from the link mentioned below and see if it helps.

    Basic Troubleshooting Steps for Blue Screen Errors:-
    Remove any new hardware. If you added new hardware to your PC before the error, shut down your PC, remove the hardware, and try restarting.

    Start your PC in safe mode. If you're having trouble restarting, you can start your PC in safe mode. See Start your PC in safe mode in Windows for details. From safe mode, you can try the remaining troubleshooting steps.

    Check the Device Manager. Right-click the Start button and select Device Manager. Check to see if any devices are marked with the exclamation point (!). Right-click the device and select Update driver. If updating the driver doesn’t help, try disabling or uninstalling the device.

    Check for sufficient free space on the hard drive. The operating system and some applications require sufficient free space to create swap files and perform other functions. Based on the system configuration, the exact requirement varies, but it's a good idea to have 10% to 15% of free space available.

    Install the latest Windows Updates. To check for updates, select Start > Settings > Windows Update , then select Check for updates.

    ————————————————————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • Puraw
    Puraw ACE, Member Posts: 14,120 Trailblazer

    Hi, this is caused by the corrupted Intel graphic driver. Boot to Safe Mode: in Windows keep the Shift key down while clicking on Restart on the task bar, it will restart and you will see the Troubleshoot screen, click on Advanced and Startup setting

    and click on 4 (Enable Safe Mode). In safe mode work for a while and if no BSOD and no errors in Event Viewer with Intel-Gfx-Driver you have to uninstall the Intel iGPU driver with DDU. Reboot and download DDU freeware from Wagnardsoft.com, extract the (self-extracting) file to a new folder you created. and reboot to Safe Mode again (see above). Open DDU and click at the middle right of the DDU screen on "GPU" and "Intel" boxes, then click on "Clean and Restart" (top left box). Do not install any drivers, let Windows install the drivers: https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

  • ALEXEU
    ALEXEU Member Posts: 2 New User

    I performed this operation with DDU. Unfortunately, this does not help(

  • Puraw
    Puraw ACE, Member Posts: 14,120 Trailblazer

    Hi, did you install the Intel driver or did Windows install it? If Windows installed the driver and you still get BSODs but not in Safe Mode, then the Intel graphics adapter is bad, and I recommend taking the laptop to Acer Services in your country.