XF270HU monitor black screen with blue LED power light

drew93
drew93 Member Posts: 2 New User

Hi all,

Woke up this morning to find my Acer 27" XF270HU have a consistent black screen. I do not see the Acer logo when I first turn on the screen. I also cannot interact with any of the buttons on the monitor itself. The LED light on the monitor is blue and not orange and my PC does recognize the monitor is connected but the screen is completely blank. Below are some troubleshooting I have tried to no success:

  1. Switched out the power cord
  2. Switched out the HDMI cable
  3. Plugged the monitor into a different PC
  4. Unplugged the monitor and flipped the power switch on it and let it sit for 30 minutes

Is this monitor just dead? Is there anything else I could possibly try?

Answers

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    The XF270HU model is from 2015 and there is a XF270HUC model from 2018, so my guess is you are well out of warranty… If, with nothing connected except power, you turn it on and the power light comes on but there's is no splash screen displayed as it boots the the issue is likely hardware. :(

    You might try disconnecting power and pushing and holding the power button for 30-60 seconds, then plugging power back in. Sometimes that will do a reset of the main board by bleeding off all stored power on the board.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • drew93
    drew93 Member Posts: 2 New User

    Hello, thanks for the reply.

    It is indeed the XF270HU without the "C" so yes I am well out of warranty. I did try your disconnect and hold the power button method (with a variety of variations) and none of those solved the issue. I did some googling and this seems to be a common issue for these models and the general consensus is that the monitor is dead unfortunately

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    Yeah, I wouldn't call it "common" since there were so many produced in relation to the few that have failed, but at almost ten years of age failure isn't too unusual. You can get a better new monitor for less that it will likely cost to get this one fixed.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.