Numpad page up button is not working (Acer nitro 5 AN515-58)

DCX
DCX Member Posts: 6

Tinkerer

edited December 27 in Nitro Gaming

So my page up button doesn't work, i've tried to use it with the function button or any other button like shift or alt, i've tried everything and it doesn't work. I tried using Powertoys from microsoft store but it worked only sometimes. What am i missing?

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,158 Trailblazer

    Hi, programs work differently with the keypad Page and Home functions, did you press the Num Lk key right under the Power Button? BTW, Powertoys won't uninstall completely, I tried to uninstall it but there are still remnants left in Windows registry.

  • DCX
    DCX Member Posts: 6

    Tinkerer

    It's not the numlock, i already did that.

  • DCX
    DCX Member Posts: 6

    Tinkerer

    What should i do? Im sure it's not the numlock, and every key combination doesn't work, not even changing my keyboard layout/language.

  • Diya1811
    Diya1811 Member Posts: 197 Mr. Fixit WiFi Icon
    edited December 4

    @DCX

    To resolve the issue with your page up button, first ensure that Num Lock is turned off, as the page up and page down keys are sometimes integrated into the numeric keypad and won't work if Num Lock is on. Sometimes, third-party software can interfere with keyboard functions, so try uninstalling any recently installed software that might be causing the issue. If the issue started recently, you can try performing a system restore to a point when the page up button was working by going to Control Panel > System and Security > System > System Protection > System Restore. Testing an external keyboard to see if the page up button works can help determine if the issue is with your laptop's keyboard hardware. Additionally, go to Device Manager, find the keyboard under Keyboards, right-click it, and select Update driver. Running the Keyboard troubleshooter can identify and fix issues with the keyboard by going to Settings > Update & Security > Troubleshoot > Additional troubleshooters. Finally, ensure your Windows OS is up to date, as updates can sometimes fix hardware compatibility issues.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,490 Pathfinder

    @DCX

    Try to go to a keyboard tester website, does that key work?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Axxo
    Axxo Member, Ally Posts: 925

    You might have probably turned on "Mouse Keys" by accident it is an Ease of Access feature, follow the steps below

    Open Ease of Access center by clicking the Start Button → Control Panel → Ease of Access Center
    Find "Change how your keyboard works" in the list of options and click it
    Uncheck "Turn on Mouse Keys"
    Press OK to apply the setting and close the window.

  • DCX
    DCX Member Posts: 6

    Tinkerer

    @Axxo it its already unchecked.

    @AnhEZ28 i tried it and it works fine, it's just that pgup doesn't work but numpad9 works fine

  • DCX
    DCX Member Posts: 6

    Tinkerer

    edited December 26

    All my number on the numpad work just fine it's the functions which are not working no matter what i do.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,490 Pathfinder

    @DCX

    That key might be faulty. If the laptop still has warranty, you can contact local Acer to fix it.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!