Acer Spin 5 (SP513-52N) can't/won't connect to 802.1x Wi-Fi, errors with TLS/EAP-TLS authentication

cjmc90
cjmc90 Member Posts: 2 New User
edited 3:19PM in Swift and Spin Series

Hello!

I've been testing with Certificate Wi-Fi in our environment using EAP-TLS, however I'm running into a peculiar issue where only the Acer Spin 5, model SP513-52N will not connect to the network. It has the same certificates and configuration as other models in our fleet (Lenovos, Dell, etc.) and they all connect just fine, but the Spin 5s in particular will not.

Some details, this is an WPA2-Enterprise network using device certificates issued from our on-prem Ruckus CloudPath server. I receive a "Can't connect to this network." error. In the RADIUS logs, I get entries such as:

"ERROR: (TLS) TLS - Alert read:fatal:access denied"

"eap_tls ERROR: (TLS) Failed reading from OpenSSL:…"

"ERROR: (TLS) Cannot continue, as the peer is misbehaving."

"ERROR: … EAP sub-module failed. Sending EAP Failure (code 4)"

I would assume this kind of issue would be more appropriate in a networking forum, but since this seems exclusive to our Acer Spin 5 model fleet, I figured I would throw this here first and see if anyone else has had a similar experience and knew any sort of fix for this. So far, I've just done usual troubleshooting in terms of running any and all updates (both Win 10 and Win 11) for OS and Drivers, and even swapped out the Wi-Fi card for known working ones from other devices, renewing the certificate each time before trying to connect.

Any help would be appreciated. Thank you!