Acer Aspire E5-476g won't boot after RAM upgrade to 16GB

e5_476g_orang
e5_476g_orang Member Posts: 1 New User
edited November 22 in Aspire Laptops

Hello everyone

I try to upgrade by Acer Aspire E5-476g from dual-channel config 12GB (4GB + 8GB) to single config 16GB. However, it wont start after I upgrade it. The laptop return back normally after i troubleshoot the original configure

here the spec of the stick ram

Crucial

16 GB DDR4-2666 SODIMM

1.2V CL19

Does it mean I can't upgrade the laptop? I've read that the laptop can upgrade to 32GB. I believe the RAM in good condition. Can this problem able to troubleshoot?

[Edited the thread to add issue detail to the title]

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