Swift 3 (SF314-512) scratched by Service Center during warranty repair. Who will cover the damage?

Harshil_Mishra

I purchase Acer Swift 3 (SF314-512) in November last year(3 years extended warranty as well). In September this year, the display got a flicker in the bottom right corner, which was concluded as manufacturing defect on September 28 and a case was registered, shockingly, they could not manage the spare till 9th of November and I had to call continuously, they picked up my laptop on 9th and promised to return within 2-3 days, surprisingly, it took them 10 days to replace and screen and then on 19th November in the morning they told that camera stopped working and windows needs to be reinstalled, I told them to deliver the laptop to me as it is and I will see, as the laptop is in 3 years warranty, I can file complaint if it doesn't work after updates. I stopped them from reinstallation because I had important data in laptop and they said they can not back it up. I got the laptop delivered with the new screen but non working camera(which they said they have replaced the wiring and camera module, it was working perfectly before they submitted it). I updated the laptop and the camera started working(IDK why they could not do this). But I saw so many scratches and a small dent in my laptop body, which is really not acceptable after such a long delay in replacement and delivered with a fault. Before submitting the laptop, there was only one 2mm scratch on the lid and no other scratch, I kept it very clean. And now my laptop looks so bad. Who will take charge of this and I took this laptop after 12-13 years of trust in this brand and now getting this service after spending so much money, I am completely dissatisfied. I don't know whether it will be solved or just sit around. Attaching some pictures for reference. Dent and major scratch in pic 2 below second Thunderbolt 4 Type-C port. And some of the scratches in Pic 1, there are other scratches as well.

[Edited the thread to add model number to the title]

Puraw

https://community.acer.com/en/discussion/716146/swift-3-sf314-512-scratched-by-service-center-during-warranty-repair-who-will-cover-the-damage

Hi, it will be impossible to determine where or who caused that scratching (and small dent), during transport, prior to or by the service center. there are plenty of metal polishing/buffing compound in DIY shops, a bit of plastic polish should fix it, you only need a small amount.