Integrated Webcam Not Recognized On Nitro 5 AN515-55

ptolemy2002
ptolemy2002 Member Posts: 5 New User

Typically, I use an external webcam with my laptop, but today, I tried to use the integrated one since I didn't have access to that webcam. Only to find that the integrated camera is not visible by any application (not even the native camera app). My Windows settings (Windows 11 dev channel) are set to allow camera access, and I see several virtual cameras as fully accessible but not the integrated one.

In the device manager, the camera does not appear under any category, even when set to show hidden devices. I checked Acer for drivers that may need to be installed and found several for various device components but not for the camera. In addition, the BIOS/UEFI do not seem to have any settings for the camera, and I don't see any hardware switches that would disable it (though I do have a small plastic device to cover it under normal circumstances).

I ran an SFC and DISM scan. Both found corrupted files that were repaired, but neither affected the problem I'm experiencing.

I honestly have no idea for how long this has been an issue, as I almost never use the integrated camera. It could be months, or it could be just today. I do know it did appear at one point, and I purchased my device 3-5 years ago.